Cancellation Policy
Effective Date: August 28, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
To cancel your order, please contact us right away with your order number — cancellations are not self-serve. In-stock orders begin processing within 1-2 business days, so we cannot guarantee cancellation once an order has been released to the carrier. Cancellations made before shipment are free of charge — no cancellation fee applies. Pre-order and backorder items may be cancelled for a full refund at any time before they ship.
After Shipment
If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee and customer-paid return shipping apply to change-of-mind cancellations after shipment.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: sales@offgridhorizon.com
Phone: (302) 496-3554
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
OffGrid Horizon (JBrophy ECommerce LLC)
Phone: (302) 496-3554
Email: sales@offgridhorizon.com
Business Hours: Monday to Friday, 9 AM to 4 PM ET
Address: 262 Chapman Rd, Ste 240, Newark, DE 19702, United States