Warranty
Warranty Coverage at OffGrid Horizon
Every product sold by OffGrid Horizon is covered by the manufacturer's warranty. We are an authorized dealer for every brand in our catalog — see our Authorized Dealer list — which means your warranty is fully valid and manufacturer-backed.
Brands — Warranty Terms
All products from our carried brands (Airpura, BigBattery, BunduTec USA, EG4, Grower's Choice, Jackery, Lake Air, Legacy, MF Fire, Prestige Import Group, Renogy, RUiXU, SOK, Sungold Power, SunStar Appliances, Sunseeker, and Swisher Inc.) carry the manufacturer's standard warranty. Specific coverage details, such as duration and terms, vary by product — please refer to the product page, manual, or packaging for exact information.
- What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
- What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
- How to claim: Contact OffGrid Horizon at sales@offgridhorizon.com or (302) 496-3554. We open the claim with the manufacturer on your behalf.
How to File a Warranty Claim
- Email sales@offgridhorizon.com with your order number, product model, and description of the issue.
- Provide photos or video of the defect if requested.
- We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
- After the 30-day return window, product problems are handled under the manufacturer's warranty, and we open the claim on your behalf.
Questions? Reach us at sales@offgridhorizon.com or (302) 496-3554.