Shipping policy

Effective Date: August 28, 2026

1. Introduction

At OffGrid Horizon ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, offgridhorizon.com. OffGrid Horizon is operated by JBrophy ECommerce LLC, a Delaware limited liability company.

2. Shipping Destinations

  • Countries We Ship To: Contiguous United States.
  • We do not ship internationally at this time.

3. Shipping Costs

Domestic Shipping: Free standard shipping on all orders. There are no hidden fees or additional shipping charges at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1-2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: Pre-order and backorder items display their expected lead time on the product page, and that date takes precedence over the general estimates below.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 4-7 business days for all destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: 5-9 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Large or Freight Items: Large items ship by LTL freight carrier. The carrier will call to schedule a delivery appointment.
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email, or through our order tracking page.

If you have questions or need assistance with tracking, please contact our Customer Service team at sales@offgridhorizon.com or (302) 496-3554.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at sales@offgridhorizon.com or (302) 496-3554. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photos of the damaged packaging and items; contact us within 30 days of delivery at sales@offgridhorizon.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: contact us within 30 days of receiving your package; provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused and in original, unopened packaging with all labels, accessories, and manuals.
  • Customer pays for return shipping on change-of-mind returns; OffGrid Horizon covers return shipping for defective, damaged, or incorrect items.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Refund processing time is within 14 days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

OffGrid Horizon (JBrophy ECommerce LLC)

Email: sales@offgridhorizon.com

Phone: (302) 496-3554

Address: 262 Chapman Rd, Ste 240, Newark, DE 19702, United States

Hours: Monday to Friday, 9 AM to 4 PM ET