Product Quality Guarantee

At OffGrid Horizon, quality and reliability are at the core of everything we offer. We stand behind the standards of our store and are committed to making sure every customer receives equipment they can depend on with confidence. All items are covered by the original manufacturer’s warranty, and our team is always available to clarify coverage details or assist with next steps.

If Your Order Arrives Damaged

We recommend checking your shipment as soon as it is delivered. If you notice any issues—whether with the item itself or even visible damage to the outer packaging—please note this on the delivery paperwork before signing.

If the package can’t be opened at delivery but damage is suspected, be sure to mark “suspected damage” on the receipt.

Should your order arrive damaged, simply email clear photos of the issue to support@OffGridHorizon.com. Once received, we’ll move quickly to arrange a replacement or issue a refund—typically within one business day—so you’re not left waiting.

Your satisfaction matters to us, and we’re here to make things right, fast.