Portofino

Free standard shipping on every US order — no shipping charges at checkout, no hidden fees, and every shipment is insured against loss or damage.

• Processing: 1–2 business days. Order before 12:00 PM EST and processing begins the same day.
• Delivery: 4–7 business days via USPS, UPS or FedEx. Tracking is emailed the moment your order ships.
• Large items (solar kits, batteries, shelters): delivered by LTL freight carriers such as FedEx Freight, Old Dominion or XPO. The carrier calls ahead to schedule a delivery window — please inspect the pallet and note any damage on the delivery receipt before signing, and we’ll take care of the rest.

Questions about delivery to your location? Call (302) 496-3554 (Mon–Fri, 9am–4pm EST) — we’re happy to check before you order.

At OffGrid Horizon, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:

1. Return Window

You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.

2. Who Pays for Return Shipping?

• If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost — and you’ll receive a full 100% refund or replacement, including any original shipping costs.
• If you’re returning an item because you changed your mind, you’ll be responsible for return shipping, and a 25% restocking fee applies.

3. Damaged or Defective Items

Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement.

4. Changed Your Mind?

If you no longer want the item, you can return it within 30 days — as long as it’s unused, unopened, in its original packaging, and in resellable condition.

5. Refund Processing

Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.

How to start a return: email sales@offgridhorizon.com or call (302) 496-3554 (Mon–Fri, 9am–4pm EST) with your order number — we’ll send return instructions and your RMA right away.